Terms of Sale

Who you are buying from

Orders placed on bloomcoffee.ma are sold by Bloom Coffee SARL, RC 72513, Marrakech, of Nº 492, Magasin Nº 1, Zone d'Activité Al Massar, Marrakech 40000. These terms apply to everything we sell online: roasted coffee, brewing equipment and merchandise.

Buying for a business on wholesale terms is a separate arrangement with its own conditions — see our wholesale partner portal.

Placing an order

Add what you want to your basket, give us a delivery address, and confirm. You do not need an account. Before you confirm you will see the items, the delivery charge and the total.

Your order is an offer to buy. The contract is formed when we confirm the order, not when you submit it. We may decline an order — for example if an item turns out to be unavailable, if we cannot deliver to the address, or if a price was listed in obvious error. If we decline after you have paid, we refund you in full.

Each order is given a reference beginning BC-. Please quote it when contacting us.

Coffee: weight and grind

Coffee is sold by bag weight — 250g or 1Kg — and you choose how it is ground. The grind does not change the price: grinding is done when we pack your order, not a different product. If you do not choose, we send whole bean, which keeps longest.

Roasted coffee is a fresh product. We roast to order where we can, and we pack and dispatch as soon as it is ready.

Prices

All prices are in Moroccan dirhams (Dhs) and include TVA at 20%. The price you see is the price you pay for the goods; delivery is shown separately before you confirm.

We may change prices at any time, but a change never affects an order we have already confirmed. Where an item is on offer, the offer applies for the period stated.

Payment

You choose how to pay when you place the order. We accept:

• Cash on delivery — you pay the courier when the parcel reaches you, or at the counter when you collect. The amount is the order total shown at checkout.
• Bank transfer — contact us once your order is placed and we will give you our account details and the reference to quote on the transfer. We begin preparing the order once it clears.
• Credit card — paid online at checkout through CMI, Morocco's bank payment gateway. Your card details are entered on CMI's own secure page; they never reach Bloom Coffee and we never store them.

Nobody at Bloom Coffee will ever ask you for card details by email, telephone or message. We only ever take a card through the gateway above.

Goods remain ours until they are paid for in full. Risk passes to you on delivery.

Delivery

We deliver across Morocco only.

Delivery is charged by the weight of the parcel, with a minimum of 1 kg, and the rate depends on where it is going. Deliveries within Marrakech are charged differently from deliveries elsewhere in the country. The exact charge is calculated and shown before you confirm — you will never be billed a delivery price you were not shown.

Delivery times vary. They depend on where the parcel is going, what is in it and the courier's own schedule, and public holidays and weather affect them — so we do not promise a date. If a delivery is clearly late, contact us and we will chase it.

We ship with courier services operating inside Morocco, and share the details a delivery needs with the one carrying your order: your name, shipping address, email address and phone number.

Please give an address where somebody can receive the parcel, and a phone number the carrier can reach. If a parcel comes back to us for a reason on your side, the carriage both ways is yours — a wrong or incomplete address, an unreachable phone, repeated absence across the courier's attempts, or refusing the parcel at the door. Any refund due on the contents is paid minus what the two journeys cost us. Set out in section 6 of the Shipping, Returns and Refunds policy.

Check your parcel on arrival — ideally in the courier's presence, before you sign the delivery slip. If it arrives damaged, tell us within 48 hours, with photographs if you can.

Returns and refunds

Set out in full in our Shipping, Returns and Refunds policy, which forms part of these terms. In short: unopened non-food items may be returned within 7 days under Law 31-08, roasted coffee cannot be returned once delivered unless it reaches you faulty, and an approved refund follows the way you paid — back to the card, or by bank transfer where you paid cash on delivery.

Faulty goods

If something arrives damaged, faulty or not what you ordered, tell us and we will put it right — a replacement or a refund, including the delivery you paid. This applies to coffee as much as to equipment: a bag that arrives split or stale is a faulty product, not a change of mind.

Equipment carries any manufacturer's warranty that comes with it. Tell us and we will help you with the claim.

Invoices

Ask at checkout, or email us afterwards with your order reference, and we will issue an invoice. If you need it made out to a company, send us the company name and ICE.

Things outside our control

We are not liable for failing to perform where the cause is outside our reasonable control — including carrier failure, strike, supply interruption or an act of the authorities. We will tell you, and where the delay is substantial you may cancel the affected part of your order for a refund.

Governing law

These terms are governed by Moroccan law, including Law 31-08 on consumer protection. Any dispute falls to the competent courts of Marrakech. Nothing here removes rights the law gives you as a consumer.